As we were planning our trip to New Zealand, we worked the dates around Spring Break. Our son-in-law wasn't going to New Zealand due to work commitments but he would be in Los Angeles as we flew outbound.
We took advantage of that and spent the night in Los Angeles. We took Delta and connected in Salt Lake City.
When we picked up our bags in LAX and headed to ground transportation, we encountered LAX-it. Here's the spin their web site puts on it:
LAX-it (pronounced LA Exit) is the new way to get to your Taxi, or ride app services (Uber, Lyft, or Opoli). Walk or catch the free shuttle outside baggage claim on level one to LAX-it. LAX is undergoing a major transformation as we build a people mover train, a multi-modal transit station, new parking structure and upgrade all terminals (click here to learn more) creating better guest experiences and easier access into, out of and around LAX. During construction, lanes in the central terminal area will be reduced, making it necessary to temporarily move taxi and ride app pickups to LAX-it until the people mover is completed in 2023.
Translated: You wait forever on a shuttle to a parking lot where you stand in the sun or rain waiting on a taxi.
Pretty much the most unpleasant experience I'd had at an airport. Until we got to Auckland.
We stayed in the Four Seasons in Beverly Hills. Turns out that was the weekend before the Oscars. The hotel was crawling with celebrities and film crews. Needless to say, the Four Seasons was top class. We could even see the Hollywood sign from our balcony.
I pulled up the Air New Zealand site that morning to check in. I entered all the passport info and submitted. But I got an error that the information was not complete and the boarding passes couldn't be issued.
It turned out that New Zealand requires a Electronic Travel Authority (NZeTA). It's not exactly a visa but very similar. New Zealand has required this since 2019 but as one of my New Zealand friends pointed out "no one traveled for a couple of those years."
I called my travel agent in a panic. She wasn't familiar with the NZeTA but jumped right on it reaching out to all her resources. She called back and said to download the NZeTA app and submit the request from there. Each person cost US$32.
That was relatively easy and 3 of the 5 of us got their NZeTAs immediately. The 2 seniors in the group didn't.
This was on a Friday in the US so it was Saturday in New Zealand. There was no way to escalate to the New Zealand Immigration. So I called Air New Zealand to see if they could help. After 2 hours and 20 minutes on hold, the polite representative said there was nothing they could do.
One of my New Zealand friends had formerly worked for Air New Zealand and called in a couple of favors. He was able to contact the Air New Zealand operations manager at LAX. She said "Don't worry about it. Happens all the time. Just come on to the airport."
We took a shuttle to LAX. The Air New Zealand check-in via the kiosk went without incident and we were issued boarding passes. Upon arrival in Auckland, New Zealand Immigration was more interested in our breakfast bars than our NZeTAs.
Obviously, much ado about nothing but made for a very unpleasant day.
Monday morning in Auckland, the other 2 of us got their NZeTAs. The friend who helped us explained that the delay was because of our age. New Zealand has socialized medicine so they are responsible for everyone's medical expenses. The risk of the 2 seniors needing healthcare is greater than the others so they wanted to review those applications.
When we arrived at the Auckland airport, we saw some of the damage from the recent flooding.
Then when we went to the car rental desks we encountered a sign telling us that the desks had been temporarily relocated and it was only a 5 minute walk. So off we went.
After a couple of minutes walking, we saw another sign that said that the desks were only a 5-7 minute walk. And the sidewalk surface was temporary, irregular and slippery.
The car rental desks weren't any better. They were in a temporary building with no waiting area. The staffing was minimal, e.g., 1 inexperienced agent for both Hertz and Thrifty. The pickup was similar with only 1 representative for all the rental agencies.
Departing Auckland for our return wasn't any better. Without TSA Pre✔, we had to do all the security things of separating liquids, separating laptops, taking off belts, etc.
Then one of us had "SSSS" on their boarding pass and got pulled aside at the gate for extra security.
We left Auckland on Sunday at 8:15 PM and arrived in Los Angeles Sunday at 12:20 PM. That was quick.
Back in the US, our Global Entry status made Immigration a non-event and there was no sign of Customs.
We took a shuttle to the Beach House Hotel in Hermosa Beach. What a great place! The staff was extraordinary and you could walk directly out onto the beach. There were even "Bay Watch" trucks on the beach.
The 1,140 feet Hermosa Beach pier was right there and a block away was Pier Plaza. which had any kind of restaurant you would want.
The Delta return flight through Salt Lake City was interesting. It turns out that Fred Smith's daughter had gotten married in Park City. The flight back to Memphis was full of attendees with most wearing 10 gallon hats, apparently a party favor.
Overall, our flights were great. They were all on time. And our bags made all the connections. I can't say the same for LAX and AKL airports.