Wednesday, March 29, 2017

DoubleTree Chattanooga

We spent 3 nights here in early March 2017. The rack rate was almost $400 for a suite but a phone call got it down to $209! The location is perfect, close by the Tennessee Aquarium and the Creative Discovery Museum.

Valet parking was $15 per day and the valet staff was exceptional.

The bartender in the lobby bar bent over backwards to help with milk for our toddler.

But they drop the ball on the details.

The clock in each bedroom was wrong and had a screwed down cover over the Time Set button.

The lamp between the beds in one room didn't work at all.

The thermostats were flaky, i.e. the technique to change the temperature wasn't intuitive.

The cable box in one room didn't work. After 2 days I discovered it was just unplugged from the power.

All of these could have been identified by housekeeping in less than a minute and readily corrected by housekeeping or maintenance. They just didn't care.

Their web site is here and the TripAdvisor reviews are here.